IT Managed Services

From communications to information access to process automation, your technology enables your organization. If the majority of your time and IT resources are focused on the tactical support of your end users and putting out fires, you’re shortchanging the potential of your technology – and your business. Masdar IT Managed Services deliver dedicated, prioritized, and proactive management of your business-critical technologies. Our worry-free IT support assures that your technologies are properly managed and optimized for performance – freeing your resources to focus on strategic technology initiatives that align with your business and drive success.

Masdar IT Managed Services provide:

 

Consultative IT onsite support services with certified technicians that
  • Work side-by-side with your staff to resolve issues
  • Assist with application upgrades specific to your environment
  • Guide you and your IT staff on how to strengthen and update your environment
  • Industry tools to help guide and support the entire IT environment
Proactive management and support of servers and infrastructure devices
  • 24/7 monitoring
  • Device refresh and system updates
  • Remote management and support of desktops
  • Help Desk support
  • Resolve 90% of issues remotely